An Intro to ROUND
How Long Does A Refund Take?
How Long Does A Refund Take? You'll need to contact the venue directly for a refund, please see here for further information: https://user.round.app/portal/en/kb/articles/how-do-i-get-a-refund Once the venue has refunded an order, you will see the ...
How Do I Get A Refund?
How Do I Get A Refund? Sometimes, you may need to request a refund for your order, i.e. in the instance that the order was incorrect, didn't arrive on time, etc. ROUND is unable to process a refund on behalf of the venue. You'll need to contact the ...
Is ROUND GDPR-compliant?
Is ROUND GDPR-compliant? Yes, our ordering platform is GDPR compliant. For more details, please see https://round.app/privacy/.
Will I need to show ID when ordering on ROUND?
Will I need to show ID when ordering on ROUND? ID checks are completed by the venue, so please contact them directly if you are unsure as to whether you’ll need to provide ID when ordering on ROUND.
How do I find out about special offers?
How do I find out about special offers? You will receive these from the venue via marketing emails and/or push notifications (if you have agreed to receive them) Alternatively, a venue can set up ‘promotional’ categories on their menu, which will ...
Will I receive order updates?
Will I receive order updates? Yes. If you have notifications turned on, you will receive order updates via push notifications on your device We recommend that you turn on notifications so that you know where your order is!
How do I pay for my order on ROUND?
How do I pay for my order on ROUND? You have the option to pay by: Apple Pay (if you own an Apple device) Google Pay (if you own an Android device) Credit/Debit card (these can be saved for future use if so desired) When at the ROUND checkout, please ...
How do I download ROUND on my phone?
How do I download ROUND on my phone? If you own an Apple iPhone, go to the App Store and type ‘ROUND APP’ If you own an Android device, go to the Google Play Store and type ‘ROUND APP’ Please ensure you have the most up-to-date version of ROUND on ...
How Does ROUND Work?
How Does ROUND Work? 1. Download and open ROUND on your smartphone. 2. Select the venue you want to order from. 3. Browse the venue's menu. 4. Order and pay for the product you want, specifying whether you would like the product to be delivered to ...
What is ROUND?
What is ROUND? Round is an order, pay, and loyalty app ROUND allows you to order and pay for food and drinks from your smartphone delivered to your table or for collection.